Welcome to Your New Housekeeping Service

So what's unique about us?

We value relationships. We want long-term partnerships that focus on good old-fashioned ethics, so that you can benefit from our innovation. Working with GIAN Group means a flexible, consistent service. We value comprehensive staff training, environmentally friendly services and understand that being sustainable is about more than just recycling: it's about retaining staff and building strong relationships.

We are working to foster loyalty, trust and honesty, through a good old-fashioned system of values, which ensures that our services are efficient and high quality. Our ethos ensures that your hotel is sparkling clean.

The advantages of outsourcing your hospitality services are many - from accurate cost assessments, which can alleviate financial stress, to further flexibility so that you can focus on your guests while we focus on their rooms.

We are working to foster loyalty, trust and honesty, through a good old-fashioned system of values, which ensures that our services are efficient and high quality. Our ethos ensures that your hotel is sparkling clean.


WHY CHOOSE US?


People will always respond to their environment. GIAN Hospitality invests the time and energy in strong customer and staff relationships to create a more vibrant and responsive service.

We focus on motivation, rewards and respect, and your guests and staff reap the benefits. Our people take care of the the provision of housekeeping services, leaving you free to focus on your your guests.

People + Passion = Performance

Accurate Cleaning/Housekeeping Cost Forecasts

Savings are achieved through collaborative thinking, engagement and reward combined with:
 Innovation
 Technology
 Encouragement

Simple Language Contracts

We rely on performance to keep contracts not contract wording

Leading Industry Training Programs

Localised orientation of all staff including key landmarks, key stakeholders, key hotel management personnel, guest communication and personal grooming.

Service Delivery to Meet Agreements made during Sales process

We rely on performance to keep contracts not contract wording

NOTHING IS MORE IMPORTANT


We prioritise the following.

Our Customers

Our Staff

Our Service

Building long term relationships to create a fantastic environment for our staff to work.

OUR HOSPITALITY SERVICES


Housekeeping Services 


As the owner/manager of a hotel or serviced apartments, you have a choice in how to manage housekeeping services. Learning the benefits associated with outsourcing such services may help you to make an informed decision for  your brand and your guest’s experience. The quality of the work that our housekeeping staff put into cleaning your property will have a direct impact on a guests’ impression of your brand, their return and overall satisfaction level. 


Over 20 years of experience cleaning hotels and serviced apartments has given our company time to perfect our cleaning techniques. We guarantee you and your guests are wowed by the level of cleanliness and professionalism that we bring to your property.


GIAN Fogging or Electrostatic
Surface Protectant


OUR surface disinfectant is a simple and effective way to kill bacteria and protect surfaces for up to 30 days. It eliminates odour-causing bacteria and inhibits mould and mildew. It will destroy all bacteria on the treated surface.
Allowing the product to dry will also coat the surface with a microscopic protective layer for continuous protection. Ideal for use around children, pets and plants.


Houseman Services


Essential to the working operation of any housekeeping operation, our Houseman are extensively cross-trained in all aspects of Hotel properties, and can respond promptly to requests from guests and other departments. We identify and report preventative or other maintenance issues in public areas or guest rooms, and can perform any combination of the housekeeping tasks to maintain guestrooms, working areas, front and back of house.


Maintenance Services


Hotel maintenance management is crucial for hotels as businesses. Supervising the physical hotel facility as well as the systems within it can be challenging. The key to managing it all is planning and understanding the needs of each property.

Residential hotels offer longer stay times, and their maintenance needs tend to resemble those of apartments rather than hotels. Even so, their maintenance needs are still quite varied.


Stock Control


Controlling costs and maintaining par levels of amenities and linen on any property increases bottom line profitability. 

Most hotel use inventory management systems to also prevent losses and theft. We in turn, use these systems to know how much product to order from various vendors. and prepare reports on vendor performance, vendor accountability, and order management.


Front Desk Relief



As  the first point of contact as well as the first impression with guests, we can provide Front Desk staff to step in where needed, who are capable of handling all stages of a guest's stay which can include:

  • Greet guests as they arrive
  • Engage with the guest to find out their room requirements
  • Manage the registration process
  • Manage guest check-ins and check-outs appropriately
  • Take reservations over the telephone, through emails and in person, including groups
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

Stewarding Services


Our experienced teams can ensure your employees have a safer, cleaner place to work. People are less prone to slips and accidents when regular floor cleaning and de-greasing is carried out. We only use carefully selected products to ensure grease and dirt is removed effectively, in line with hotel policies and legislation regarding environmental impact.
Our cleaning operatives can ensure ingrained dirt and grease is cleaned from commercial kitchen floors. Cooker hoods, fixtures and fittings, walls, cooking equipment and extraction systems are all cleaned thoroughly.


Public Area Cleaning


GIAN provides extensive specialised public area cleaning for Hotels and serviced apartments of all size and ratings. We offer our clients a range of services from a comprehensive facility maintenance to full public area cleaning services.

This includes keeping all front and back of house lobbies, public restrooms, business centers, front desk, and portico, lobby lounge in a neat and clean condition. Attention to detail is at the heart of how we approach every service provided.


ABOUT US


Exceptional level of cleaning services.

The GIAN Group team have been working in this industry since 1998, so it's safe to say we're old hands at this, and we truly do know what old-fashioned service is.
We've spent 20-odd years working with major companies in the hospitality and cleaning sector, actively investing in developing a quality service and creating
strong industry connections. We've decided that a back-to-basics philosophy is the best way to provide you with excellent, cost-effective innovations that go hand-in-hand with an honest, reliable service.
We are a collective of knowledge, sharing our industry experience and dedication.

Services across both

Victoria and New South Wales
Australia

Mon-Fri: 8.00 am - 5.00 pm

Saturday, Sunday: closed

3/2 Brandon Park Drive, Wheelers Hill, VIC 3150

Level 6/91 Phillip Street, Parramatta, NSW 2150

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