GIAN Group was recommended to us in early August due to their reliable and well accredited professional cleaning services. We were in need of deep cleaning and fumigation of certain apartments and the GIAN team arranged everything for us quickly and to the specifications we required. They were very busy but always found a way to assist us promptly and thoroughly. The staff that attended to our property were respectful of our business operation and helpful in nature. This was very important to us to have this support, so that our staff and guests were able to be in a safe environment. We have been very happy with the results of their services and have found GIAN Group to be very fair in their pricing for such services. Due to our favourable experience with GIAN Group, we are happy to add our recommendations to the list of satisfied customers.

I just wanted to drop a line to thank the team for their assistance when one of our guests tested positive to COVID. GIAN’s response was superb. You had a team out to do a deep clean and we did not have to worry about anything. The guys came, suited up and disinfected the room. They were very professional and efficient and saved our business some headaches by completing the job. This meant that my team did not have to be stressed by the experience. Thank you so much.

GIAN Group is the current contract cleaner engaged for HLM Group at the Welcome stranger Hotel. During the current COVID-19 pandemic, GIAN Group have really understood the protocols and standards that are required to meet the State Government Hospitality Guidelines and the Venues COVID safe plan The services and support provided by the GIAN team included the following: A thorough deep clean of the venue The implementation of fully integrated sanitisation program Provide training to our team on effective cleaning methods A one stop shop in buying cleaning supplies and stock to include hand towels, sanitiser, PPE gear and hand sanitiser units Providing cleaning roster templates Most importantly, what sets the GIAN Group apart from other contractors is the relationship and partnership that has been built, especially during this time. I would highly recommend GIAN Group for any other organisation looking for a cleaning contractor.

Gian group were engaged to provide clinical waste services and cleaning services across some of our aged care homes during COVID-19 restrictions. The services they provided were both professional and of the highest standard. Gian group were able to support us with their services at the shortest notice, with expert advice and experienced personnel, enabling us to bring difficult situations under control in the shortest time possible. Their knowledge and expertise in this specialized cleaning space was paramount in enabling us to manage and maintain hygiene management across the homes they supported us with. As an external provider, they worked in well with our existing staff and their expertise in each home was valued by all. The services they provide have proven to be and are of great value to the Aged Care Industry.

Throughout the COVID pandemic Estia Health engaged GIAN cleaning for the provision of deep cleaning services, surge workforce and maintenance support services. GIAN cleaning has been very responsive, able to mobilise quickly and carry out the required works in a timely manner. I have been particularly appreciative of the open communication channels with the ability to call the owners of the company at any time, day or night and receive prompt service with staff arriving at our homes when we needed additional cleaning labour.

Throughout the COVID pandemic Estia Health engaged GIAN cleaning for the provision of deep cleaning services, surge workforce and maintenance support services. GIAN cleaning has been very responsive, able to mobilise quickly and carry out the required works in a timely manner. I have been particularly appreciative of the open communication channels with the ability to call the owners of the company at any time, day or night and receive prompt service with staff arriving at our homes when we needed additional cleaning personnel.

“Gian group has gone above and beyond to assist us during the recent COVID19 crisis. Gilles and his team have dealt with every request in a highly professional manner. They always did their best to adapt to our changing needs and circumstances and bought smile on faces of our staff with their “ghostbuster” moves. They have been a pleasure to work with! We found them honest, reliable and flexible. I would recommend their service without hesitation.”

The GIAN Team have been part of the fabric of Quest North Sydney since commencement of operations, and we have enjoyed an excellent relationship in that time. GIAN has become an integral part of our team, property culture and business philosophy, and we have been continually impressed with the ease of which our housekeeping department is run, adapting to the needs of the business and us. During the COVID-19 pandemic, it required an immediate response and appropriate action plan. GIAN provided us with flexibility and willingness to assist in the long jeopardy of our operation. Overall their ability improve operations and maintain extra attention to cleanliness standards was well appreciated. The GIAN team helped us to proactively accommodate our guests in high standard of clean accommodation whilst also attending to cost reductions; given the tourism and hospitality industries have been one of if not the hardest hit industries in this global crisis. With the overall support of trained staff, COVID sanitisation cleans, deep cleans, product supply when it was scarce and overall ability to deliver sanitised and clean rooms on an ongoing basis, gives confidence to us, our team, and most importantly, our guests. Whilst cost and operations were key fundamentals during our twelve month partnership, the overall attention to culture and bridging the gap between us as the customer and GIAN as the contractor has been exceptional. We would not hesitate to recommend GIAN to any Hotel, or business client now or into the future.