Hotel maintenance management is crucial for hotels as businesses. Supervising the physical hotel facility as well as the systems within it can be challenging. The key to managing it all is planning and understanding the needs of each property.

Residential hotels offer longer stay times, and their maintenance needs tend to resemble those of apartments rather than hotels. Even so, their maintenance needs are still quite varied.

Controlling costs and maintaining par levels of amenities and linen on any property increases bottom line profitability. 

Most hotel use inventory management systems to also prevent losses and theft. We in turn, use these systems to know how much product to order from various vendors. and prepare reports on vendor performance, vendor accountability, and order management.

As  the first point of contact as well as the first impression with guests, we can provide Front Desk staff to step in where needed, who are capable of handling all stages of a guest's stay which can include:

• Greet guests as they arrive
• Engage with the guest to find out their room requirements
• Manage the registration process
• Manage guest check-ins and check-outs appropriately
• Take reservations over the telephone, through emails and in person, including groups
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

Our experienced teams can ensure your employees have a safer, cleaner place to work. People are less prone to slips and accidents when regular floor cleaning and de-greasing is carried out. We only use carefully selected products to ensure grease and dirt is removed effectively, in line with hotel policies and legislation regarding environmental impact.
Our cleaning operatives can ensure ingrained dirt and grease is cleaned from commercial kitchen floors. Cooker hoods, fixtures and fittings, walls, cooking equipment and extraction systems are all cleaned thoroughly.