About Us

Old heads, new hands

Our team has been working in hotels and facilities management since 1998, bringing an unrivalled level of expertise in every type of situation. The only thing that matches our experience is our commitment to keeping up with modern techniques and industry-leading equipment.

Our customer service is vintage. Our practices are market leading.

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Transparency

We keep everything honest and clear, leaving no room for confusion in our pricing or our standards. Every service is backed by a quality control program and a set of expectations, so you can know what we’ll deliver and how.

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Service

Commitment and communication are our bedrock, and we always aim to serve you with a smile. We believe in the genuine difference that quality customer service and partnerships can create.

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Quality

When you outsource with us, our staff work as though they work for your business. Every one of our employees is highly trained and professional, and we take no shortcuts in ensuring your needs are met.

Meet our team

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Gilles Delord

CEO/director

Roula Vecakis

COO/Director

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Aiysha Delord

Executive Assistant
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Danielle Delord

Operations Manager
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Marc Tourneur

Operations and Business Development Manager
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Frank Hueso

Asset, Logistics & Equipment Manager
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Lachlan Triptree

Operations Manager
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Riley Adams

Operations Manager
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Kyle Kanongkong

Cluster Manager
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Parichat Disdam

Cluster Manager, NSW
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Shelley Jogis

Executive Housekeeper
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Marian Stratford

Executive Housekeeper
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Marcos Roberto

Operations Programmed Manager
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Victoria Szabon

Executive Housekeeper

Aurelie Jurd

Business Manager